Customer Service Assistant - Join Our Team At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. This is a fixed-term contact until 31/10/20025, working4 on/4 off on aday/night shift rotation (42 hours p.w). Key Responsibilities: Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly. Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning. Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process. Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.). Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care. Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area. Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience. Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service. Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols. Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement. Who You Are: Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment. Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision. Problem-Solver: Quick on your feet, youre able to resolve issues efficiently and ensure a positive customer experience. Adaptable & Flexible: In a fast-paced environment, youre able to adjust and learn on the go, keeping up with evolving operational needs. Detail-Oriented: Youll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met. Skills & Experience: Excellent communication and customer service skills. Strong multitasking abilities able to handle multiple duties and stay organized. Effective complaint resolution skills, ensuring customer satisfaction. Punctual with good time management. Previous customer service or parking experience is a plus, but not essential full training will be provided. Additional Requirements: Knowledge of health and safety protocols. A proactive, solution-focused mindset with the ability to work both independently and as part of a team. If youre passionate about customer service, thrive in a dynamic environment, and want to make a difference, wed love to hear from you. Apply today and join our team at National Car Parks