Counter Fraud Technical Specialist - Part-Time and Full-Time London/Bromley At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're looking for one part-time or full-time Counter Fraud Investigator to join our Commercial Counter Fraud Department for 14-month secondment/FTC as a Technical Specialist reporting to our Counter Fraud Team Leader. This role has a hybrid working style where you will work onsite from our Bromley office twice a week and the rest of the time from home. What you'll be doing: You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns. You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies. You will manage customer and broker expectations, including enquiries into indemnity, liability and will update them throughout an investigation. You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes. You will mitigate the spend and control the cost of investigations by identifying threats, and leakage, and recommend appropriate handling strategies to colleagues. You will be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary changes to maximise fraud detection. You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development. You will sometimes deputise for the Leadership Team, and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings. You will represent DLG at relevant industry forums and steering committees. Ensuring excellent internal stakeholder engagement, preparation, participation and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to. You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, minimising avoidable complaints. What you'll need: Counter Fraud insurance background Previous experience in claims handling (Property, Liability and Motor) and/or policy fraud Excellent organisational and time management skills Good communication skills Ability to prioritise and manage workload efficiently Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here. Benefits We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com Together we’re one of a kind. LI-Hybrid LI-GY