Job description
My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.
You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.
Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.
Monday to Friday (no weekends)
Time - 09:00 - 17:30
Main Duties :
Providing excellent customer experiences at all times
Understanding the customers requirements and taking appropriate actions to resolve
Verify and update the customers information on a CRM system
Proactively offer solutions to issues that the customers might face
Escalate to 2nd line case management team where appropriate
Ownership of the customer experience and follow through
Working to a high degree of accuracy
Required Skills & Experience :
Have an ability and willingness to learn new systems and procedures
Be computer literate, preferably with knowledge of using the internet and email
Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
Enthusiastic with a positive attitude
Strong organisational skills
Flexible and resilient
If you have the right experience and willingness to learn - Please submit your CV / call (phone number removed) / or email (url removed)