Job summary An exciting opportunity has arisen for an experienced or newly qualified Pharmacy Technician to join our growing multi-disciplinary team. It is a requirement of the role to be registered with the General Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences. The successful candidate would preferably have some experience of working as a qualified, registered Pharmacy Technician. Primary care experience would be an advantage but is not essential. Teamwork, flexibility, enthusiasm and the ability to prioritise tasks effectively are essential skills. We are committed to the ongoing development of our team, which includes mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role. Main duties of the job The purpose of this role is to promote and support improvements to maximise safe and best practice in prescribing and improve the quality of patient care. The Pharmacy Technician will be a point of contact for patients enquiries regarding their prescriptions. The post holder will help patients to get the best from their medicines through effective medicines reconciliation after discharge and on other transfers of care, identification of patients potentially suitable for repeat dispensing, providing assistance in the monitoring of high-risk and high-cost drugs, and handling of prescription queries within the areas of competence. Contribute to quality improvement and clinical audit, as well as supporting aspects of the Quality and Outcomes Framework, medicines safety and antibiotic stewardship. You will also be required to contribute towards practice financial stability through medicines optimisation and related targets in QOF. The role will include training and development of practice based administrative staff that process repeat prescriptions to support improved co-ordination and effective pharmacy administration within general practice, especially with relation to repeat prescribing systems and processes. About us We are a friendly and supportive GMS practice with full complement of team. We have a patient list size of over 15,000 patients. The practice has on site parking and good transport links. Date posted 03 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A1193-26-0001 Job locations Trunk Road Eston Middlesbrough Cleveland TS6 9QG Coatham Surgery Coatham Road Redcar Cleveland TS10 1SR Job description Job responsibilities - Support practice clinical pharmacists and practice clinical teams to provide a safe and effective repeat prescribing service. - Comply with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions. - Co-ordinate medication review appointments and any changes of medication as advised by the clinical team. - Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward recommendations of alternatives. - Medicines reconciliation post discharge and on other transfers of care. - Bring queries to clinical team to include under or over usage. - Day to day handling of prescription queries within area of own competence. - Delivery of training and development to practice administrative staff who process repeat prescription requests to support improved co-ordination and effective pharmacy administration. Use and maintain information reporting systems and databases relevant to the position including incident reporting, prescribing data and patient outcomes. - Participate in practice meetings, and other meetings to improve engagement of the role and to promote issues relevant to prescribing. - Liaise with multidisciplinary team, prescribing support team, community pharmacy and hospital pharmacy teams. - Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the GDPR; Caldicott Guidelines and the Confidentiality Code of Conduct. - Be responsible for the organisation and planning of own workload to meet set deadlines. - Utilise GP practice clinical systems to conduct prescribing audits. - Support the clinical pharmacists/technicians and practices with the work required under Northeast and North Cumbria ICB - Support the clinical pharmacists in shared care monitoring and processes. - In collaboration with practice Clinical Pharmacists and GP Prescribing Leads ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result - Undertake training and development, to ensure the required knowledge and skills for practice based work. - Escalate problems or issues to line manager that requires additional support or input. - Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change. - Establish and maintain effective working relationships with GP practices, staff and other healthcare professionals. - The post holder will develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. - Ensure the principles of openness, transparency and candour are observed and upheld. - The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures. Job description Job responsibilities - Support practice clinical pharmacists and practice clinical teams to provide a safe and effective repeat prescribing service. - Comply with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions. - Co-ordinate medication review appointments and any changes of medication as advised by the clinical team. - Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward recommendations of alternatives. - Medicines reconciliation post discharge and on other transfers of care. - Bring queries to clinical team to include under or over usage. - Day to day handling of prescription queries within area of own competence. - Delivery of training and development to practice administrative staff who process repeat prescription requests to support improved co-ordination and effective pharmacy administration. Use and maintain information reporting systems and databases relevant to the position including incident reporting, prescribing data and patient outcomes. - Participate in practice meetings, and other meetings to improve engagement of the role and to promote issues relevant to prescribing. - Liaise with multidisciplinary team, prescribing support team, community pharmacy and hospital pharmacy teams. - Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the GDPR; Caldicott Guidelines and the Confidentiality Code of Conduct. - Be responsible for the organisation and planning of own workload to meet set deadlines. - Utilise GP practice clinical systems to conduct prescribing audits. - Support the clinical pharmacists/technicians and practices with the work required under Northeast and North Cumbria ICB - Support the clinical pharmacists in shared care monitoring and processes. - In collaboration with practice Clinical Pharmacists and GP Prescribing Leads ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result - Undertake training and development, to ensure the required knowledge and skills for practice based work. - Escalate problems or issues to line manager that requires additional support or input. - Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change. - Establish and maintain effective working relationships with GP practices, staff and other healthcare professionals. - The post holder will develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. - Ensure the principles of openness, transparency and candour are observed and upheld. - The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures. Person Specification Qualifications Essential Registration with the General Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences. Evidence of continuing Professional development Good IT Skills Excellent communications skills (verbal and written) Excellent organisational skills. Ability to work safely under pressure Work as part of a team Have excellent time management and workload prioritisation skills Understand clinical governance and risk management Awareness of current medicines Management Agendas Knowledge of audit and research Demonstrate accountability for delivering professional expertise and direct service provision Self-Motivation Adaptable Ability and willingness to travel to all practices within the Primary Care Network In date DBS check Safeguarding adult and children training Immunisation status UK Work Permit (if required) Desirable Medicines Reconciliation Certificate / Equivalent Previous work within patient facing role Understanding of GMS contracts and Medicines Management Incentive Schemes Experience of NHS IT Systems. Person Specification Qualifications Essential Registration with the General Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences. Evidence of continuing Professional development Good IT Skills Excellent communications skills (verbal and written) Excellent organisational skills. Ability to work safely under pressure Work as part of a team Have excellent time management and workload prioritisation skills Understand clinical governance and risk management Awareness of current medicines Management Agendas Knowledge of audit and research Demonstrate accountability for delivering professional expertise and direct service provision Self-Motivation Adaptable Ability and willingness to travel to all practices within the Primary Care Network In date DBS check Safeguarding adult and children training Immunisation status UK Work Permit (if required) Desirable Medicines Reconciliation Certificate / Equivalent Previous work within patient facing role Understanding of GMS contracts and Medicines Management Incentive Schemes Experience of NHS IT Systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South Grange Medical Centre Address Trunk Road Eston Middlesbrough Cleveland TS6 9QG Employer's website https://www.southgrangemedical.co.uk (Opens in a new tab)