We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Helpdesk Co-ordinator to provide comprehensive administrative support. Working 37.5 hours per week, Monday - Friday, the firm offers a competitive salary and it's negotiable depending on experience, plus discretionary bonus, training, on-site parking, pension and 20 days annual leave (increasing with service) bank holidays. To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors. Main duties of the role include: To provide support on the reactive maintenance help desk for clients/contractors. To input job requests/works orders via the Qube/Planet software system and completing all requisite fields. To respond to telephone calls from a dedicated direct maintenance telephone line. Chasing contractors for updates and completion on all works carried out. To arrange for quotations on any costed works. To operate within a team and promote amicable working relationships. To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks. Processing contractor invoices. To carry out other duties for the company as reasonably required from time to time. Preparing reports for key clients. Essential: Good administration skills Good telephone manner A good understanding of Microsoft Office software packages and general IT knowledge. Great communication and customer service skills. Strong organisation skills. Nice to have: Previously worked in a similar helpdesk or scheduling role. Previous experience within a property management environment or FM administration role. If you are an experienced Helpdesk Co-ordinator or Administrator with good telephone skills, please apply, wed like to hear from you.