Operations Manager
Legal/ Insurance Industry Leader
£60,000 - £70,000 plus enhanced benefits and bonus
Leading a back-office function / business area
1 or 2 days on site - Wakefield / W. Yorkshire
Operations Manager - Legal Industry
Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues
Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours
Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage
Ensure consistency is maintained within the operations around quality of work, team performance and behaviours
Take ownership of operational HR issues around Behaviour, performance, training and any other related issues
Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals
Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed
Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality
Manage and assign workload and work-flow across the operation through effective planning and resource management
Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement
Create and present reports to Executive Directors highlighting performance across the operations
Optimise Case Progression across the Operation
Ensure an exceptional level of service is provided to Partners / B2B Customers at all times
Operations Manager|Legal Industry
Experience as an Operations Manager
Previous management of team Leaders
Have led a back-office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example
Extensive stakeholder management across all levels including C-Suite
Ability to implement business strategy and drive performance
P&L Management
Process & Continuous Improvement knowledge
Ability to interpret, understand and act upon data
Strong people leadership and management
Page Group are proud to be working in partnership with a genuine industry leader within the Legal Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager. Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week
The role of Operations Manager is a fantastic opportunity to join an industry leader within the Legal Services Space. The position offers a salary of £60,000 - £70,000 depending on experience, along with:
Discretionary annual bonus
25 days holiday (growing to 30 over tenure) ability to buy and sell holiday
5% matched pension
Private Medical Insurance
Life Assurance x4
Ability to condense working week into 4 days (once per month)
Genuine Hybrid Approach - 1 or 2 days in the office per week
Further benefits to be disclsoed
Based in the Wakefield, W.Yorkshrie area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62