Sales Administration Clerk – Bestplate Ltd (Lytham St Annes)
Job Summary
Sales Administration Clerk reporting to the Production Co Ordinator. Part of Zell-Em Group Sales Office Team. This is a Full Time and Permanent Position.
Responsibilities and Duties
* Reporting any non-conformances, problems, risks, opportunities for improvement or incidents to the line manager.
* Reporting customer feedback to line manager.
* Upholding company rules in accordance with the Zell-Em Group handbook.
* Ensuring procedures are followed.
* Processing customer complaints.
* Processing telephone, fax, and email orders.
* Checking web orders.
* Ensuring all orders are clear and include all the relevant information.
* Setting up product codes and customer fixed lists.
* Dealing with customer queries and complaints.
* Achieving departmental targets.
* Maintaining all necessary working documents and reports.
* Taking and redirecting reception calls.
* Complying with company safety policies and safety regulations.
* Conducting Customer Feedback Reviews.
* Conducting Customer Fixed List Reviews.
Desired Skills and Qualifications
* Excellent communication skills.
* Meticulous attention to detail.
* Highly organised and proactive.
* Able to work on own initiative and have a flexible attitude.
* Proficient in MS Office applications – particularly Excel and Access Database.
* Experience working as part of a team.
Hours of Work
* 30am to 5.00pm, early finish on Fridays on a Rota basis.
* 28 days holiday including statutory holidays.
* Salary – Competitive rates of Pay.
* Free parking.
* Lunchroom facility.
* Staff discount scheme.
* Pension.
Want to join the Zell-Em Group family?
Here at the Zell-Em group, we love talking to talented people with the potential to support our clients and grow our business.
You can send your CV and a covering email telling us what roles you’re interested in to jobs@zell-em.com.
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