Job Title: Careline Manager
Location: London
Reports to: Head of Provided Services
Pay Rate: £28.06 per hour (Umbrella: £35.11)
Shifts: 24/7 rota, including out-of-hours, nights, and weekends
Join Us as a Careline Manager – Make a Difference in Adult Social Care
Are you an experienced manager with a passion for delivering high-quality, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can directly impact the lives of vulnerable adults? If so, we want to hear from you!
We are seeking a dedicated Careline Manager to lead our Careline Service in London, ensuring it delivers exceptional support to our diverse communities, 24 hours a day, 365 days a year.
Your Role
As the Careline Manager, you will:
Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring the service is staffed, motivated, and performing to the highest standards.
Drive Excellence: Oversee the delivery of a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements, local policies, and the needs of our service users.
Innovate and Improve: Develop and implement strategies to continuously improve service delivery, ensuring best practices are shared across the team.
Manage Resources: Take responsibility for budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time ...