A full valid UK driving licence is required for this role.
We are looking for an Aftersales Advisor to join our vibrant team. As the primary point of contact for our customers, you will ensure they receive exceptional service for all their aftersales needs. While experience in the automotive industry is ideal, it is not essential. We value passion for customer service, strong organizational and communication skills, and a positive attitude above all. Full training is available via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that pledge, demonstrate, or advocate support to the armed forces community.
Role Description:
* Create a seamless parts and admin process
* Receive in Parts from Hub Via Shipment Processing
* Monitor Parts Stock Levels and Inform Hub if requires attention
* Order Parts with the technicians on warranty or complex diagnostic repairs
* Manage & Invoice Internal Job Cards for New & Used Cars
* Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
* Prepare Warranty Claims, Prior Approvals & Invoices
* Assisting with day to day running and maintenance of the workshop
* Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
* Internal Authorisation, Invoicing & Status Updates with Workshop
Benefits of a career with Stellantis &You UK:
* Company car scheme - up to two vehicles
* Up to 7 % Employer Pension Contribution
* Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
* Exclusive retail discounts - through our Rewards Apps
* Enhanced Maternity, Paternity and Adoption Leave
* Employee Assistance Program
For more information about Stellantis &You UK, your rights and how your personal data is processed by us, please read our full Privacy Policy.
Apply for this role:
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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