Job Description This is a dynamic, multi-tasking flexible hours (any given shift within the week) role that involves working across the kitchen, restaurant, bar, and conference rooms at a busy IBIS hotel. On any given day, you could be cooking, washing dishes, serving guests at the bar or restaurant, or assisting with the setup of conference rooms. It's a fast-paced, flexible position that requires adaptability and the ability to juggle different responsibilities seamlessly. Duties Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel. Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained. Work with and co-ordinate the work of apprentices in the preparation and production of food as required. Prepare and ensures availability of mis en place as required. Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Management. Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. Cleaning and rearranging the conference rooms for upcoming events Health & Safety Notify your Manager of any reason you may not be capable of performing your tasks safely. Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements. Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel. Attend and actively participate in all WH&S training required of you by the Hotel. Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form. Participate and contribute to the risk assessment process when requested by your Supervisor/Manager. Work cohesively in conjunction with the hotel’s rehabilitation program, as required. Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations. Be fully conversant with departmental fire and evacuation procedures. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form. Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications. Customer Relations Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.