Job Description
This is a dynamic, multi-tasking flexible hours (any given shift within the week) role that involves working across the kitchen, restaurant, bar, and conference rooms at a busy IBIS hotel. On any given day, you could be cooking, washing dishes, serving guests at the bar or restaurant, or assisting with the setup of conference rooms. It's a fast-paced, flexible position that requires adaptability and the ability to juggle different responsibilities seamlessly.
Duties
* Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
* Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
* Work with and co-ordinate the work of apprentices in the preparation and production of food as required.
* Prepare and ensures availability of mis en place as required.
* Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Management.
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
* Take orders and send them to kitchen staff through the POS system.
* Deliver orders promptly to the kitchen production area.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* Cleaning and rearranging the conference rooms for upcoming events
Health & Safety
* Notify your Manager of any reason you may not be capable of performing your tasks safely.
* Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
* Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
* Attend and actively participate in all WH&S training required of you by the Hotel.
* Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
* Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
* Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
* Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
* Be fully conversant with departmental fire and evacuation procedures.
* Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
* Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications.
Customer Relations
* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Qualifications
Basic customer service skills, experience in a kitchen environment, and an understanding of conference room setup in a hotel are beneficial but not required. Training will be provided to help you get up to speed with the necessary skills for the role. Please note that Right to work in UK is a must and we will not be able to arrange sponsorships.
Additional Information
What do you get from us?
• Hourly wages £12.00
• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities
Of course you also want to know what it's like to work at Ibis Birmingham New Street ? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, and recognition.
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.