An excellent opportunity to work within the Children’s Services 0-19 Administration Team providing comprehensive support to the Health Visiting and School Nursing clinical teams as they provide care to the children and families of Salford.
The ideal candidate will have a degree of administration experience, excellent communication skills and be proficient with a wide variety of computer packages. Knowledge of Patient Centre, EPR and record management would be an advantage.
There is contact with external and internal service users, therefore good interpersonal skills are needed. Effective organisational skills and accuracy are required and the ability to flexibly manage and prioritise your workload. The role is office based in one location and is non-patient facing.
You will provide a comprehensive administrative support to the 0-19 service, incorporating Health Visiting and School Nursing, and liaise as appropriate with the general public, other professionals within health and local authority and colleagues within Northern Care Alliance. You will provide non-clinical advice and guidance to patients, staff, and external agencies.
• To work as a member of the 0-19 team, providing administrative and clerical support.
• Contribute to the continued development of the standard operating procedure for the administration service to ensure best practice and efficiencies.
• Deal with patients in a sensitive caring manner, including people who are angry, upset, distressed or have communication problems.
• Respond to telephone enquiries from staff, parents and other professionals, efficiently and conscientiously on a daily basis.
• Accurate message taking and adhere to the Standard Operating Procedure to ensure messages are communicated efficiently.
• Efficient distribution and/or actioning of correspondence on a daily basis via paper, electronic.
• Demonstrate Trust values at all times.
• Accurate data inputting as required in patient records and working systems appropriate to the job role and within agreed timeframes.
• To plan and prioritise work received to maximum effect and to meet deadlines.
• To actively participate in the My Time appraisal process on an annual basis, including a review of what aspects of your role are being done well, and the identification of any areas for development.
• To ensure compliance with mandatory training and undertake training relevant to the role and for development.
• To develop an excellent understanding and knowledge of all the IT systems that are used to perform the role.
• Maintain confidentiality in line with Information Governance.
• Adhere to all Trust policies and procedures.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careerswebsite:
We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.
We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.
This advert closes on Monday 10 Feb 2025
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