Trainee Manager HairLab Internal Only Application Deadline: 5 July 2024 Department: Retail Employment Type: Full Time Location: Brighton Compensation: £27,800 / year Description Diversify our future We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. The magic behind the Lush HairLab At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out. We are committed to assembling a dynamic team of skilled specialists, each specialising in an area of hair that truly ignites their soul. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products, and caters to all hair types and textures. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our HairLab salon in Brighton. The role As a Trainee Manager of the Brighton HairLab, your main focus will be assisting in delivering exceptional customer service, creating memorable experiences for our guests and operating the day to day activities of the business. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every guest have a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. A strong focus of the role includes taking responsibility for development of the 3 key areas of our business, the Cafe, Retail and the Salon. The Trainee manager will play an important role in the next steps of our cafe development plan. Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal. You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs. Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way. Key Responsibilities Work closely with the store manager to bring exciting ideas to life, making your salon successful through creative planning, and building an exemplary in-store team. Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience. Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership. Leading a management team to help you achieve the store's top-box goals Delegating to your management team in order to achieve the needs of the customer and the store. Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team. Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs. Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store. Develop relationships within your local community to enhance your customer's experience when they come into your store. Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business. Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow. Skills, Knowledge and Expertise Bespoke Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our salons are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. The management team is at the helm of this and should be motivated by this. Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated. Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team. Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with HairLab and Cosmetic Warriors team, and stores local to you. Benefits Employee perks: Discretionary profit-based bonus scheme Wear your own clothes, of any colour Paid holiday days 50% discount on Lush products and spa treatments Pension scheme Day off for weekday birthdays Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months' full pay for parental leave (primary caregiver). Qualifying period required. Financial childcare support on return to work. Qualifying period required Please note some of these benefits are based on the length of service