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2nd Line Support Engineer, Ellesmere Port
Client:
Proactive.IT Appointments
Location:
Ellesmere Port, United Kingdom
EU work permit required:
Yes
Job Reference:
50360e2cdff3
Job Views:
32
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
10511SR
£30k – 35k per year + health insurance, free onsite gym and many more!
We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support and Backups.
Role responsibilities:
* Manage and prioritise tickets.
* Liaise directly with the user to resolve issues.
* Investigate the problem whilst keeping in contact with the user and logging notes in the system.
* Weekend and out-of-hours will sometimes be required. On-call rota operated on evening and weekends.
* Assisting with ongoing projects.
Skills required:
* Office 365 experience
* VMware; management, and deployment of Virtual Machines
* Automated Patch management via WSUS and third-party tools
* End user support ie. Windows 10, VPN, account administration etc.
* Desirable but not required: Microsoft, Cisco, VMware & Veeam certifications
* An ability to work to tight deadlines and manage priorities
* A methodical troubleshooting approach and strong attention to detail
* A high level of self-motivation together with a willingness to learn new skills
* A flexible and enthusiastic approach to the job
* Good problem solving and decision-making skills
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
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