Do you like working with people? And love animals? We are currently looking for a receptionist to join our team.
The Role
You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst also ensuring that our clients receive the excellent service that we are known for.
Experience Required
* Excellent customer service skills with the ability to show empathy
* Ability to cope in a highly emotive environment
* Previous experience in a customer service role where you have dealt with people in person and over the phones
* Passionate about customer service and animals
* Good IT skills and the ability to record data accurately
* Attention to detail
* Excellent team working
* Knowledge of veterinary industry is desirable but not essential
This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Your shift pattern
32.25 hours per week, 1 pm – 7 pm Monday to Friday, every other Saturday 8:30 am – 1 pm at our Brighton Practice in Preston Drove.
The salary for this role is up to £19,251.29.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
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