University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
An opportunity has arisen in the Cardiology team for a support secretary post. The role holder must have excellent communication skills with an eye for accuracy and detail. The successful candidate should ideally have secretarial experience.
The candidate should have effective organisational skills, keeping to deadlines and able to work independently, using their own initiative but also working effectively within a wider team.
Main duties of the job
* Manage patient communications through trust systems to create letters and emails to support the multidisciplinary teams.
* Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified.
* To support the wider team to meet targets.
* Contacting other hospitals to gather information and reports.
* Liaise with clinical and non-clinical teams across the Trust via email.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
* Respecting Everyone
* Recognising Success
* Working Together
Skills and Abilities
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently, managing own workload, whilst providing supervision and support to others
* Ability to adapt to use new computer packages and programmes
* Effective organisational skills
* Good IT skills including Microsoft packages
* Ability to deal with non-routine issues on own initiative
* Working knowledge of outpatient policies and procedures
* Effective and polite manner when dealing with people, both face to face and on the phone
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Qualified in word processing or audio typing (or equivalent)
Knowledge and Experience
* Previous NHS experience
* Experience of using a Patient Administration System
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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