Home Treatment and Rapid Response Support Worker
Job overview
To work as a member of the Home Treatment and Rapid Response services, delivering support to patients and their families using evidence-based, profession-specific and general mental health knowledge, providing client-centred, recovery-oriented principles and practice for individuals, families, and carers referred to the Service. You will also work within the Rapid Response function undertaking assessments 24/7 received from the Urgent Mental Health Helpline as well as undertaking gatekeeping assessments. To work in accordance with Trust and Crisis Resolution Home Treatment Team Policies and Procedures and the Care Programme Approach. To provide an alternative to inpatient admission treating patients in their home environment who are presenting in a crisis with significant distress.
Service covers Dover/Deal, Shepway, and Ashford.
Main duties of the job
* Contribute to the assessment of clients referred to Home Treatment and Rapid Response.
* Provide support to clients of Home Treatment and Rapid Response and their carers in relation to personal care, daily living, and social activities, helping maintain the social network by using a range of home treatment interventions.
* Carry out specified interventions, alone on occasion, as per crisis plan and update as appropriate.
* Monitor progress of Home Treatment and Rapid Response clients against the crisis plans and communicate findings, recommending changes to senior Home Treatment and Rapid Response staff for crisis plan reviews.
* Report any changes in client presentation and safety to Senior Home Treatment and Rapid Response staff.
* Work flexibly to respond to crisis work and adjust allocated work and priorities at short notice as required by Shift Coordinator.
* Engage clients and carers with Home Treatment and Rapid Response crisis plans and negotiate options available while promoting crisis prevention, recovery, and resilience.
* Support carers to enable clients to remain at home. On occasion, assist clients with the administration of medication as per crisis plan.
* Promote the work of Home Treatment and Rapid Response to clients, carers, other mental health professionals, and statutory and non-statutory agencies.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,700 people from 66 nationalities and to serve an increasingly diverse range of communities across rural and urban areas.
Our strategy
Our mission is what we set out to do every day:
We deliver brilliant care through brilliant people.
Our vision is where we want to be in the future:
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Detailed job description and main responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person specification
Training and Qualifications
Essential criteria
* Be willing to work towards the qualifications listed in the desirable section.
* Ability and desire to both obtain and underpin knowledge and skills appropriate to a support worker.
Desirable criteria
* NVQ level 2 or 3 as an example.
* Certificate in mental health.
* Health and social care awards as examples.
Experience
Essential criteria
* Previous experience of working in or using mental health services.
Desirable criteria
* Knowledge/experience of emotional distress.
* Knowledge/experience of mental health services.
Knowledge and Skills
Essential criteria
* Ability to listen effectively and communicate at all levels.
* Basic written communication skills to enable completion of records etc.
* Empathy, compassion, and patience.
* Ability to create innovative solutions to help empower service users.
* Ability to work on own initiative in a range of settings.
* Ability to form positive therapeutic relationships with service users and carers.
* A keenness to make a positive contribution to improving the quality of life for people with mental health problems.
* Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities.
* Ability to provide practical support with daily living skills.
* An ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour.
* Ability to reflect on practice and receive and deliver constructive feedback to enhance performance.
Desirable criteria
* Basic first aid.
* Basic health and safety awareness.
* Moving and handling awareness.
* Awareness of local services/resources.
* Knowledge of benefits/employment system.
KMPT Staff Benefits:
NHS pension scheme: Your employer pays 23.7% towards your pension and life assurance benefits.
Annual leave for Agenda for Change:
* 27 days for full time or pro rata if part time.
* 29 days after 5 years NHS service full time or pro rata if part time.
* 33 days after 10 years NHS service full time or pro rata if part time.
Plus bank holidays, that's up to 41 days - more than 8 weeks paid time off! Medical staff have national Terms and Conditions. Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.
Recommend a friend campaign: If you already work for us you could refer a friend from outside of the Trust to any of the roles below and you can receive £1000 if they are successfully recruited.
Flexible working: Covers job share, term time working, flexible shifts etc. Just ask and we will try to help.
Statutory and occupational maternity, paternity or adoption leave: Dependent on length of NHS service.
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