Calling all aspiring Network Technicians! Digitel Europe Limited has an exciting opportunity for an Apprentice IT Technician to join their team of experts.
You will be an essential part of the team responsible for monitoring packet and broadcast data, installing routers/switches, fixing 1st line support issues and so much more to enhance your skills as a networking technician.
Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.
You will receive unparalleled support throughout your apprenticeship from Baltic Apprenticeships and your workplace mentor who has experience with apprentices in the past, Digitel Europe knows what it takes to kick-start your career! What are you waiting for… Apply below!
In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
* Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions.
* Perform key IT support tasks, including password resets, router configurations, and phone system maintenance.
* Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques.
* Automate administrative tasks and streamline workflows using PowerShell.
* Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records.
* Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality.
* Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
* Salary – £15,000 per annum
* Monday – Friday 9 AM – 5:30 PM
* 25 Days Annual Leave + Bank Holidays
* Company laptop, uniform, mobile and vehicle
* Christmas Party – Office Parties
Desired Qualities, Skills and Knowledge:
* Full driving license and driver required due to onsite visits to clients.
* Able to treat problems with urgency and prioritise
* Passion for IT and technology
* Self-driven and motivated who wants to progress
* Confident with communication skills – Written & Verbal
* Grade 4/C in Maths & Grade 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Network Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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