We are working closely alongside a Local Authority in Nottingham to assist with the appointment of a Service Advisor, on a 2.5-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.80 - £16.11 per hour
Responsibilities:
Provide a high quality and courteous advice and referral service for members of the public, people using a service and representatives of other departments or agencies, to ensure that people receive an immediate and relevant response to their enquiries.
Provide specialist social care advice, support and guidance to other front-line workers and health staff.
Triage referrals in order to decide the outcome for a contact including signposting, access to other services, or refer on for a more detailed
community care assessment and complete an initial prioritising of need.
Retrieve existing relevant records, complete electronic referrals, and forward to relevant services.
Receive any complaints made by members of the public and deal with them in accordance with the County Councils Complaints Procedures as appropriate.Where necessary, seek guidance from qualified workers or the senior practitioner.
Qualifications:
A good level of general education including GCSE at A-C grade in English and Maths, NVQ equivalent or equivalent qualifications or evidence of required skills and experience.
Knowledge of current Adult Social Care and Health policy drivers, e.g. Think Local, Act Personal.
Knowledge of the functions of Adult Social Care and Public Health.
Experience:
Experience of working in front-line contact with the public, in a
social care or health setting, whether in a paid capacity or
voluntary.
Demonstrable experience of using IT in a range of applications.
Experience of independently managing and priortising demands and tasks to meet objectives.
Experience of keeping accurate records.
Experience of administrative and organisational tasks that require attention to detail.
Demonstrable experience of using good communication and excellent listening ability.
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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