Job Advert: Contact Centre Advisor (Part-Time, Temp to Perm)
£11.44ph
Pay Uplift on any weekend shifts
Tamworth
Able to work from home after probation period
We are currently seeking three motivated and customer-oriented individuals to join our client's contact centre team as Contact Centre Advisors. This is a part-time position based in Tamworth, offering an excellent opportunity to develop your customer service skills and gain experience in a dynamic and fast-paced environment.
Responsibilities:
* Provide exceptional customer service through phone, email, and chat channels.
* Resolve customer inquiries and issues efficiently and effectively.
* Demonstrate empathy, patience, and professionalism in all customer interactions.
* Record and maintain accurate customer information and details of each interaction.
* Collaborate with other team members to ensure a seamless customer experience.
* Adhere to company policies and procedures at all times.
* Continuously enhance product knowledge to better assist customers.
Key Requirements:
1. Previous experience in a customer service role is highly preferred.
2. Exceptional communication skills, both verbal and written.
3. Strong problem-solving skills and the ability to think quickly on your f...