Clinical Practice Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients via telephone or video, in practice or in their own homes Clinically examine and assess patient needs and plan clinical care accordingly Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate) Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice Work with patients in order to support compliance with and adherence to prescribed treatments Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care Communication Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and with all practice and non-practice based staff Delivering a Quality Service Recognise and work within own competence and professional code of conduct as regulated by the HCPC Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to both local and national guidelines and standards for best practice. Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Initiate and participate in the maintenance of quality governance systems and processes across the PCN and its activities Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required Leadership, Personal and People Development Act as a clinical leader within own scope of competence in the delivery of health related services, ensuring that the needs of the patient are a priority Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model Identify own development needs in order to maximise potential Contribute towards the development of local guidelines, protocols and standards and implementation of these as appropriate Team Working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Work effectively with others to clearly define values, direction and policies impacting upon care delivery Management of Risk Manage and assess risk within the areas of responsibility, including the practice and patient home, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Managing Information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes and esnomed codes for easy and accurate information retrieval Generic Clauses Maintain a broad understanding of the work of HBB PCN as a whole, and actively contribute your ideas for the improvement of service provision. Ensure own actions contribute to the maintenance of a quality service provision. Responsible for self-development of skills and competencies through participation in training and development activities. PCN Values: Proud to CARE: Compassionate caring with commitment to high-quality safe care. Health & Safety: All staff have a duty to ensure the health and safety of themselves and others while at work. Infection Control: All staff are required to adhere to the PCN's Infection Prevention and Control Policies and Procedures. Registration: All healthcare professionals must register and act in accordance with the requirements of their professional body.