Job Responsibilities
* Support the Director of Quality, Governance & Impact to deliver high-quality services across Rennie Grove Peace Hospice Care (RGP) in line with the organisation's strategic objectives ensuring systems and processes are in place to demonstrate quality outcomes.
* Provide independent assurance on organisation wide regulatory and legal requirements.
* Develop and monitor audits of RGP clinical and non-clinical practice through a robust and effective governance framework.
* Lead the development and implementation of quality improvement initiatives within the governance framework to ensure services meet national standards and are compliant with CQC, Charity Commission and other regulatory bodies.
* Provide expert professional leadership and advice on the delivery of high-quality care and good governance to all RGP service areas.
* Manage the Quality & Governance team, ensuring all areas of the service are delivered effectively, while addressing concerns and taking immediate actions when required.
* Deputise for the Director of Quality, Governance & Impact when required.
Main Duties of the Job
* Work closely with all senior leads across the organisation to ensure effective achievement of high-quality services in both clinical and non-clinical areas.
* Ensure all leads comply with the governance functions of RGP, addressing any concerns as they arise and supporting leads to rectify areas of concern.
* Collaborate with the Chief Clinical Officer (CCO) & Senior Clinical Team (SCT) to embed all aspects of clinical governance & quality.
* Contribute to the development of organisation policies and ensure procedures and guidelines are complete, current, evidence-based and catalogued.
* Develop the clinical and non-clinical audit programme, ensuring robust systems are in place, analysing the results and ensuring recommendations to develop services and practice are implemented.
* Work with senior managers and statutory leads ensuring standards and legislative requirements are met and accurate records kept.
* Ensure strategies are in place to deliver measurable and sustainable improvement in quality and safety across all RGP services, in line with best local and national practice.
* Collaborate with the CCO & CLT to agree standards of care and training needs to achieve improved quality outcomes, demonstrating impact, linking with the clinical audit and care quality commission requirements.
* Ensure the Clinical Governance Committee, Risk & Audit Committee and associated groups are well informed and operate effectively within the organisation's governance model.
About Us
At Rennie Grove Peace Hospice Care, we're all about making every moment matter for our patients and families. We support people of all ages affected by a progressive life-limiting illness (and those who care for them), to live as well as possible by providing choice and easy access to a wide range of palliative care and bereavement services across Buckinghamshire and Hertfordshire. We provide care and support for adults and children diagnosed with cancer and other life-limiting illnesses, visiting day and night. It's important work and, to make it all happen, we need talented and passionate people.
Person Specification
Qualifications
* Registered clinical professional.
* Degree or Masters level education.
* Leadership / management training.
Experience
* Proven experience of working in a senior leadership role focusing on quality, governance systems and processes.
* Experience of working in quality & governance in healthcare delivery and compliance with regulatory frameworks.
* Experience of managing and leading teams/services at a senior level.
* Proven experience of researching, evaluating, and implementing changes in practice.
* Evidence of successful project management focusing on developing services.
* Experience of leading and motivating teams of volunteers.
Additional Criteria
* Ability to analyse complex data/information and develop clear and well-defined reports.
* Excellent planning and organisational skills.
* Resilience to tackle complex issues and competing demands.
* Ability to remain calm under pressure and deliver to deadlines.
* Evidence of continued personal and academic development.
* Proficient in Microsoft Office package (Outlook, MS Teams, Excel, Word, PowerPoint).
* High level of interpersonal skills and the ability to build good working relationships.
* Ability to communicate effectively both verbally and in written forms.
* Ability to engage with a wide range of stakeholders, including staff, patients/service users, board members, regulators, commissioners and external bodies.
* Sensitivity and understanding to the needs of your team and customers, many of whom may have experienced Rennie Grove Peace services or be bereaved.
* Knowledge of palliative care issues.
* Knowledge of PSIRF and implementation.
* Strong problem-solving skills and able to implement new initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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