Company Overview
Alpha Development is an international financial services training firm, headquartered in the UK and backed by www.bgf.co.uk, the UK's most active and dynamic investor of equity capital in growing companies.
Our clients are the world’s leading investment banks, insurance firms, sovereign wealth funds, private banks, and asset managers. We offer global coverage through our teams based in London and Singapore, as well as an industry-leading network of Associate Faculty across our centres of operation including the US, Middle East, India, Hong Kong, and mainland China.
Purpose and Accountabilities
As part of its commitment to our clients, Alpha Development has an exciting opportunity to join the Programme Management team delivering training programmes and providing exceptional service to our clients. Programme Managers will own programme delivery and will establish relationships with our clients to support successful programme delivery and exceed client satisfaction. Working closely with Account Managers and Account Directors, this will support Alpha’s growth ambition on a global scale.
Key Responsibilities
Programme Management: effective project management of training programmes.
1. Manage Programme deliveries to time, budget, and quality following internal process.
2. Lead a project – be accountable and drive execution.
3. Create and maintain comprehensive project documentation.
4. Co-ordinate the work of the Programme and project team. Ensure resource availability and allocation, delegate tasks where appropriate.
5. Accurately maintain/record training events within the enterprise management system.
6. Manage project risks and issues and be accountable for project governance.
7. Set objectives and closely manage the scope of a project. Implement new plans quickly without disruption to current programme if necessary.
8. Measure project performance and produce reports for clients/stakeholders.
Client Services: delivering exceptional service to our clients and stakeholders, ensuring clients are supported throughout the planning, implementation, and delivery of programmes.
1. Relationship and Stakeholder Management: plan and liaise continually to ensure requirements are being met.
2. Support the trainer and client throughout. Respond to change, problem-solve, and manage client and trainer expectations throughout.
3. Support the wider global Programme Management team on an ad-hoc basis.
1. Support our clients to deliver successful training programme(s)
2. Solve client issues that challenge success.
3. Provide solutions that satisfy both short- and long-term client needs.
1. Deliver outstanding customer service throughout the programme lifecycle.
2. Adhere to service level agreements.
3. Report on programme success criteria.
4. Analyse customer data to improve customer experience.
Key Technical Skills, Experience, Knowledge, and Qualifications
* Minimum 4 years within professional services project management and/or Learning & Development, HR.
* Project Management – including leading multiple projects simultaneously.
* Proven ability to identify and meet client needs through delivery of products and excellent services.
* Proven logical ability and effective communication skills.
* Demonstrate a solutions-focused approach, think about the client first, understand client’s needs and strive to add value whilst delivering outstanding customer service.
* Work effectively in a fast-paced environment managing workflow across different lines of businesses/departments.
* Digitally savvy; able and keen to learn new systems.
* Strong IT skills including MS Office (Outlook, Excel, Word, and PowerPoint).
* Knowledge of the training industry.
* Experience working in a client-facing, customer service role.
* Experience of Learning Management Systems, eLearning systems, and webinar software.
* Project management qualification.
Key Personal Skills and Abilities
* Effective communication skills:
o Excellent written/oral/presentation/negotiation skills, articulate and an empathetic listener.
o Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders. Comfortable with several means of communication at one time.
o Can carry out difficult conversations and give/receive feedback.
* Capability for coordination, problem-solving, decision-making, sound judgment, assertiveness, and ability to adapt to diverse situations.
* Highly organised; can work to strict deadlines, remain focused, detailed, and controlled.
* Professional manner, positive approach, and ‘can do’ attitude.
* Team-oriented and flexible.
* Process-driven whilst remaining agile.
* Self-motivated & self-sufficient. Confident to be on client’s site alone and represent Alpha effectively.
* Competence to build and sustain relationships: internally and externally.
* Motivated to deliver outstanding customer service to all stakeholders. Ability to partner with and support our clients.
Alpha Values
Candidates will need to demonstrate that they will uphold Alpha’s values and will inspire others to do so.
* Professional
* Accountable
* Team Focused
* Innovative
* Open and Honest
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