Night Porter - Part Time
* London, UK
* Job-Category: Rooms
* Job Type: Permanent
* Job Schedule: Part-Time
Company Description
Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.
At Raffles, you arrive as a guest, leave as a friend and return as family.?
Job Description
Scope Of Position
To assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles standards. Organising, stocking and cleaning storerooms, linen cupboards and housekeeping areas. To assist with the set up and organising of guest rooms and areas including moving tracking and organising furniture.
To act as a representative of The Raffles value during your interaction with guests and colleagues
This role will predominantly include overnight working.
Responsibilities
Operation
* To ensure service and guest corridors and back of house stairs are always kept clean and tidy.
* Ensure daily shift hand over routines and procedures are followed with clear and accurate communication across the department.
* To perform routine cleaning, delivering a service to consistently meet and exceed guest expectations.
* To ensure all storage areas within department are maintained to a consistent high standard.
* To restock the housekeeping pantries across the building.
* To support moving furniture from the room, applying manual handing measure, for Press junket and VIP set up under the Assistant Housekeeper Manager
* To action all reasonable requests from Housekeepers, Room Attendants, and guests in a timely fashion
* To carry out room moves, furniture arrangements and set ups as requested.
* To ensure storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
* To carry out regular floor walks of public areas.
* To follow the lost property procedure.
* Additional responsibilities in absence of line manager or senior employee.
* Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
* Ensure that all potential and real hazards are reported immediately and rectified.
* Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
* Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
* Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Essential
* Able to provide exceptional cleaning and service for the guests with extremely attention to details.
* Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
* Able to work within a team.
* Professional and well-groomed
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
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