Head of Service Delivery Installation Management
* Up to 700pd Inside IR35
* 3 Month Contract initially
* Once a week in Warrington, some travel to Winchester
We are seeking a highly experienced Head of Service Delivery Installation Management to work within a large UK Telecoms company, working on a new contract win for them to deliver a large-scale Smart Meter programme.
Key Responsibilities:
* Working with other Heads of across the ops and Technical delivery team – working with Service excellence team internally and the customer – role will report into Director of Sites
* Lead and manage an internal team and a contract partner installations team to deliver customers’ smart meter installation plans to time, cost, quality and safely.
* Oversee the implementation of installation contracts, ensuring that all parties meet their obligations within the stipulated timelines.
* Monitor ongoing performance and ensure compliance with terms, including deliverables, payment schedules, and service levels.
* Maintain records of all major contracts and related documentation.
* Identify potential risks associated with installation contracts and proactively develop strategies to mitigate these risks.
Essential Skills & Experience:
* Experience of network/infrastructure build, smart metering connectivity
* Proven experience in a senior leadership role overseeing installation teams, with a focus on managing both internal teams and third-party contractors while maintaining a strong customer focus.
* Experience in working within Smart Metering environment
* Experience of managing third parties to deliver critical activities