Service Delivery and Improvement To maintain an awareness of Trust and National targets, ensuring that within the scope of your role you support their delivery. To fully participate in the Trusts appraisal system review and personal development planning process on an annual basis. To undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process. To achieve and demonstrate agreed standards of personal and professional development within agreed timescales. To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover. People Management and development Act as a role model within the ward and adhere to the NMC Code of Professional Conduct. Report patient / relative complaints to senior staff so that they can be dealt with proactively to minimise the risk of them becoming formal. Report / action any accidents, incidents or undue occurrences reported or witnessed Take an active role in Risk Management in line with Trust and Directorate policy. Maintain flexibility with staffing rosters so they can be adjusted accordingly to provide cover with the required skill mix, making best use of resources available. To work with the ward manager to ensure infection control procedures and cleanliness are observed on the ward. Patient Care Delivery Ensure that the needs of the neonates and their families are identified and programmes of care are implemented to meet individual patient and client needs, seeking guidance as appropriate. Ensure that these programmes of care incorporate the Essence of Care, in order to reflect best practice. Ensure effective discharge planning, involving the multidisciplinary team as necessary To promote health education within the clinical area and advise families/carers and others in health promotion issues. To teach nursing skills to parents and other carers Be motivated in maintaining own professional development under the guidance of senior staff Maintain accurate and effective record keeping. Be aware of and work within current legislation and guidance relating to Child Protection. Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.