Role Description
Join Our Team as a Supporter Care Officer
Location:Leatherhead, Surrey
Salary:£25,500 per annum (pro-rata) plus benefits
Hours:37.5 Hours (full time) or 30 hours (part time) per week
Contract:Full time or Part-time, Permanent
Driving Requirement:A valid full UK manual driving license is essential.
Essential Criteria
To be considered for this position, you will have experience in at least two of the following areas:
* Fundraising Supporter Care
* Working within a fundraising team
* General charity administration
* Legacy administration
* Community fundraising events and activities
* Good written and verbal communication
* Ability to build strong and effective relationships
About You
Are you someone who truly enjoys delivering excellent customer service and building strong, loyal relationships with charity supporters?
We are seeking an experienced administrator who can deliver timely and efficient support to the fundraising, engagement and volunteering teams. You will demonstrate an eye for detail, a positive and friendly manner, as well as innovative ways to ensure an exceptional supporter experience.
What will you be doing?
As a Supporter Care Officer, you'll be the charitys expert in supporter care, managing donor enquiries and processing of financial gifts (whether online, over the phone or by post). Youll oversee a varied and interesting workload from supporting the department with general administration duties and carrying out legacy administration, to supporting with fundraising events/activities and writing engaging thank you letters.
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Safer Recruitment
SeeAbility is committed to safe and fair recruitment practices,safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:
* A criminal background check through the Disclosure and Barring Service (where appropriate).
* Documentary evidence to confirm your identity, current address, and the right to work in the UK.
* Health Declaration to ensure that you are medically suitable for the role you have been offered.
* References will be obtained to ensuresatisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.
These checks will be carried out and completed prior offering a date to start employment at SeeAbility s expense.
Diversity
We actively seek to attract and retain talent from diverse backgrounds, recognising that a wide range of perspectives strengthen our teams. In exceptional circumstances, the roleis exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
SeeAbility encourages applications from individuals of all identities, including those from underrepresented groups and those with adisability. We believe a diverse workforce drives innovation, creativity, and success. Everyones unique experiences and views are appreciated their opinion valued.
Our Benefits
Why work for us?
Your development and appreciation
* Fully paid essential training inc. Care Certificate
* Funded professional qualifications QCF levels 2-6 available (valued at £3,000+)
* Annual?excellence awards
* Long service awards every 5 years and recognition
* Development Discussions: Opportunity to discuss your progress and your future
* Leadership development academy for the next steps in your career
Your work-life balance
* 28 days?holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)
* Life events: Time off when you need it most
* 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
* Enhanced Family-Friendly Pay
* Paid Fertility Leave
* Carers Leaveavailable
* Flexible Working: We are up for anything that works for your team and the wider organisation
Your money goes further
* £500 monthly bonus scheme for two lucky colleagues
* Enhanced overtime rates for working bank holidays and weekends
* Eligible for Blue Light Card discounts
* Discounts and cashback?at hundreds of shops, restaurants and activities
* Access to Tickets for Good
* Pay reviews?and commitment to pay competitive rates
* Employer contributory?pension?scheme: Support and tools to help you make the right decisions about your future
* Refer a friend and receive?£600
* Paid?DBS?and renewals
* Season ticket?loans
Your wellbeing counts
* Cycle to Workscheme
* Life assurance?of 2x annual salary
* Free 24/7?employee assistance programme?for advice and support
* Free eye test
* Discounted Gym Membership
* Dedicated in house Wellbeing Coach for your team
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