East Kent Hospitals University NHS Foundation Trust
An exciting opportunity has arisen for a Receptionist to join the Emergency Department team at Queen Elizabeth Hospital in Margate.
The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.
The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shifts, late shifts, nights, weekends and bank holidays.
This role is multi-faceted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.
The post-holder will cover reception areas on rotation through the Emergency Department which includes; Main ED Reception, Rapid Assessment Treatment, and Children's ED.
Main duties of the job
To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department.
Support the clinical teams and operational team in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please don't hesitate to contact the line manager using the contact details below.
Person Specification
Experience
* Minimum of one year of experience in an admin role
* Previous experience in a customer-facing position and of dealing with the public both face to face and on the phone
* Experience of working with a population from a diverse background
* Experience of working in a clinical environment
* Previous NHS experience
Skills and Knowledge
* Excellent organisational skills
* Ability to prioritise workload and manage time effectively
* Good knowledge of Microsoft Programs
* A demonstrable understanding of the importance of confidentiality
* Ability to work flexibly within areas of ED
* An ability to work effectively within a team
* Ability to remain calm and work under pressure to tight deadlines
* Basic understanding of medical terminology
* Knowledge of Sunrise and PAS
Personal / Professional Attributes
* Ability to work under pressure
* Ability to manage change
* Willingness to work a shift pattern and be flexible
* Team player
* Self-motivated
* Energetic/good physical stamina
* Articulate and flexible
* Enthusiastic / highly motivated
Qualifications and Training
* Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics
Other Requirements
* Adheres to the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr