Summary
Launch your career with Trent & Dove Housing! Gain hands-on experience in a dynamic office, engaging with residents and supporting diverse teams. Gain valuable skills in customer service and administration, rotating through departments like Housing and Communications. Be part of a team making a real difference in the community.
Wage
£14,526.20 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.30am - 4.30pm, flexible. Up to 1 hour lunch break.
37 hours a week
Start date
Wednesday 25 June 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
General administration duties including:
* Typing documents
* Photocopying
* Scanning
* Sending and receiving emails
* Maintaining electronic filing systems
• Providing a friendly, professional and customer-focused service to all customers and colleagues, whether that be face to face, over the telephone or via email.
• Data inputting on the Company’s computer systems.
• Attend college as necessary to complete the apprenticeship standard in Business Administrator.
• To adhere to the Trent & Dove Housing’s relevant policies and procedures.
• Understand and display the company’s values and behaviours.
• To undertake any other additional duties commensurate with the role.
Where you’ll work
Trinity Square
Horninglow Street
DE14 1BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURTON AND SOUTH DERBYSHIRE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administrator apprenticeship standard (can include level 2 elements if required)
* Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths and English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Administrative skills
* Attention to detail
* Communication skills
* Customer care skills
* Initiative
* IT skills
* Non judgemental
* Organisation skills
* Patience
* Presentation skills
* Problem solving skills
* Team working
* Time-Management