Digital Services Assistant Contract: 12 month FTC Shift pattern: 5 days in NG90 office - 37.5 hours per week Closing date: 17th December 2024 Recruitment Partner: Matthew Nelligan About the role Digital Services Assistant, Online Digital Services Team: The Digital Services Team lead multiple operational & business processes across our UK and Return on investment digital platforms, ensuring that they deliver value and always enhance the customer experience. We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events. This is an exciting chance to join our Digital first team and learn how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online. About the opportunity : Chance to become an expert in our Digital systems which launches and maintains our products and promotions online. Depending on wider team requirements, you may have opportunity & be asked to support the wider Digital team on ad hoc projects so may not be fixed to one team ·Be one of the first to learn ways of working in both areas and help shape the development plan for future team members Document, track, set up, test and publish promotions or products required to the and standards, having completed self & colleague checks to ensure this. This is an extensive part of the role so suited to someone who excels at this type of task. Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to collaborating with our suppliers to obtain the correct copy, product attributes and imagery, then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible and clear way. Products will then need optimising post-launch using data to lead the right points of intervention to improve customer engagement & visibility. You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams. What you’ll need to have About you : Able to build relationships quickly within the Digital Services team and externally with all the important teams who we support and are a team player, finishing the day as one team rather than an individual. Have an inquiring mind, be curious on the ‘why’ to understand cause/effect of processes, be pragmatic and take ownership for their work. Grow knowledge quickly, open with their competence & development, learn from mistakes and apply training. Help reach out to peers for any support required and able to follow documented standard operating procedures according to whichever team you are supporting. Can deal priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation. Switch between activities effectively keeping logical track of where you are and able to pivot to something else when required. Be a highly organised individual who can use experience and guidance from their line manager to prioritise value adding tasks and support customer. Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements. Must be able to use the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working. Optimisation led, with SEO experience and experience of being an advocate for customer is preferable but will be taught Flexible to meet the testing and approve timings required before peak traffic times / days online as highlighted below You will be part of a shift-based team who support flexible requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. If successfully selected for an interview, one of Talent team will reach out to you with instructions of the next steps. Information about the role Digital Product Setup, Digital Promotions, Events, Testing Products, Brand Ambassador, category Keywords Product ownership, Digital Promotions, Digital Products, Category, Brand, Product testing,