Bookstore Retail Manager
Reference: OCT20244388
Expiry date: 18:00, Mon, 11th Nov 2024
Location: London
Benefits: Complementary tickets to ICA exhibitions, cinema screenings and events as well as an annual season ticket loan and discount in our bookshop cafe and editions.
Responsibilities:
* Manage the day-to-day operations of the bookshop and retail space, including editions and merchandise.
* Curate the selection of books, merchandise, and editions in collaboration with ICA’s programming teams, ensuring alignment with exhibitions, events, and the ICA’s mission.
* Oversee stock management, ordering, pricing, and product displays.
* Develop and implement sales strategies to maximize revenue from retail offerings.
* Collaborate with artists and creators to develop exclusive ICA merchandise and editions.
* Coordinate book launches and talks in relation to liaising with publishers, audience engagement strategy, and income generation targets.
* Supervise and train retail staff, ensuring excellent customer service.
* Manage online retail platforms, ensuring smooth sales and fulfilment processes.
* Prepare and analyse sales reports, set targets, and monitor performance against KPIs, identifying areas for improvement and revenue growth.
* Work closely with the Finance team for reconciliation and stock management.
Skills & Experience:
* Proven experience in retail management, including merchandising, stock control, and customer service.
* Experience with retail software (e.g., Booksolve, Shopify, Spektrix) and e-commerce platforms.
* Knowledge of contemporary art and culture is desirable.
#J-18808-Ljbffr