The primary purpose of this role is to greet patients and visitors in an efficient and courteous manner and provide and efficient and polite telephone enquiry service. The appointee will proactively communicate information between relevant patients, doctors, and professionals. General To deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or telephone. Reception services include general enquires, booking or cancelling of appointments, logging of accurate information (e.g. visit requests) Facilitating efficient lines of communications between patients and clinicians at all times ensuring the practice runs efficiently and effectively To provide a first point of contact for patients dealing with queries as appropriate To deal with patients' requests for appointments and home visits in line with practice policy, booking as appropriate, thus ensuring the efficient running of the practice To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team To undertake start and end of day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times Other To prepare repeat prescriptions within the Practice's prescribing policy and guidelines, enabling patients' medications to be prescribing effectively To maintain patients' manual records keeping in good repair and order Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records and up to date and available for clinical staff at all times To perform clerical duties for the practice including sending standard letters to patients, organising transport for patients, completing lab forms to provide admin and clerical support for the practice team To use and amend the computerized appointment system To retrieve information as required from both computer and manual systems To work within the practice's agreed policies and guidelines where appropriate commenting on and contributing to changing such policies Any other duties appropriate for the level and responsibilities of this post