About Us
Bank of China London Branch is the first ever overseas Chinese financial institution in a global financial services hub. Established in 1929, Bank of China has expanded steadily in the UK and has become the first choice for both Chinese 'going-out’ customers and local UK customers seeking to establish relationships with China, with branches all across the UK including the City of London, London Chinatown, Manchester, Birmingham and Glasgow.
The Bank is taking a leading role amongst UK based Chinese financial institutions and is one of the mainstream foreign banks in the European market.
Position summary
Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position.
Essential responsibilities include but not limited to
1. Process new account applications, closure of accounts and change of custo...