An exciting opportunity has arisen for an experienced Medical Secretary to join the Woodland Avenue Practice in Luton. The successful applicant will become an integral part of an efficient team providing secretarial support to GPs and allied staff.
The post holder will need to have excellent typing and interpersonal skills, the ability to meet challenging deadlines, and maintain standards relating to administrative processes, with the ability to exercise initiative, operating within procedural guidelines and to plan ahead and prioritize workload in response to changing demands.
If you are an experienced medical secretary familiar with using SystmOne, we would love to hear from you.
Main duties of the job
This is an essential role at the practice, providing secretarial and administrative support to our team of GPs. The role requires a full range of IT (including SystmOne) and secretarial skills.
The team is made up of 2 experienced and supportive secretaries. You will be working in a very busy practice.
About us
We are a friendly urban practice with over 12,000 patients and use SystmOne clinical system. We are a forward-thinking practice with medical students and GP trainees. We are a 7 partner practice, with 2 full-time Practice Nurses, 2 Healthcare Assistants and a large admin and reception team who work well together. Great working atmosphere.
We belong to the Medics PCN and as a practice are fortunate to have the skills of a physicians associate, physiotherapists, clinical pharmacists and care coordinators. All 5 practices within our PCN work very well together sharing knowledge and supporting each other.
Job responsibilities
The main responsibilities include:
* Using the digital dictation system (Crescendo) to type accurate letters and referrals and prioritize these using the latest guidance.
* Providing a full secretarial service for all GPs, which involves sending referrals via eRS and email.
* Actively monitoring 2 week wait referrals and ensuring appointments for patients have been secured and attended.
* Monitoring eRS worklists daily.
* Completing Ardens templates on SystmOne and keeping the templates up to date.
* Actioning Tasks on SystmOne.
* Dealing with hospital, clinical and patient queries by phone.
* Managing advice and guidance.
Person Specification
Qualifications
* GCSE grade A to C
* Experience in General Practice role.
Experience
* Excellent IT skills and experience of working with SystmOne clinical system.
* Ability to type at speed accurately.
* Excellent communication skills and a friendly demeanor.
* Knowledge of medical terminology.
* Ability to multitask and to work accurately under pressure.
* Understanding of the importance of maintaining confidentiality and data security.
* Ability to work as a team, as well as being comfortable working independently.
* SystmOne experience preferred.
* Ability to work effectively to strict deadlines.
* Ideally possessing at least 1 year (or equivalent) experience of supporting clinicians in a GP practice.
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