What's involved with this role:
Temporary Repairs Co-Ordinator/Admin – Housing
Job Ref: Bristol 5256541
Pay Rate: £13.93 per hour PAYE
Hours per week: 37 Monday – Friday, 8am to 6pm
Role Length: This opening assignment is for 2 months, likely to be extended
City: City of Bristol
Hybrid working available for the right candidate
The successful candidate will be responsible for scheduling repairs and tasks to colleagues out on site including allocating repairs and ensuring tenants are kept informed of any delays or changes to their repair appointments and rearranging as necessary.
They will communicate with colleagues on site throughout the day ensuring work is completed within agreed timescales and to manage the schedule to recognise and act on issues around health and safety of resources. To update all systems immediately with accurate notes that reflect the current repair status and maintain communication with all stakeholders.
Key Responsibilities:
Receive and respond to customer enquiries, in line with council policies and procedures always providing excellent customer service.
Accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed “right first-time”.
Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and
Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
Make outbound contact to customers as required and make enquiries on behalf of customers and arrange appointments.
To effectively and appropriately liaise with contractors.
Qualifications:
Qualification in GCSE Math’s and English or equivalent qualification or experience that demonstrates ability within these areas.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Proven experience of working in a customer service environment.
Excellent interpersonal and listening skills, and telephone manner.
Able to work well as part of a team by communicating effectively with colleagues and have a willingness to assist where needed.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Bristol 5256541
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.