Previous applicants need not apply.
This is a cross-site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
Responsibilities include:
1. Book endoscopy diagnostic and therapeutic procedures.
2. Communicate with multi-disciplined medical and surgical teams.
3. Adhere to all Trust and Endoscopy specific policies, procedures, and guidelines.
4. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
5. Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organized effectively and in a timely manner with best use of resources.
6. Perform reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trust's electronic patient record, TrakCare.
7. Ensure all appropriate technologies and equipment are utilized to optimum functionality.
8. Consistently demonstrate excellent communication skills.
9. Effectively liaise with staff from other services as well as external service users including GPs, patients, and their representatives in a professional and courteous manner.
10. Support the updating and maintaining of standard operating procedures.
11. Organize interpreters following appropriate trust policies, systems, and processes.
12. Perform general office duties including opening and distributing post, housekeeping, filing, photocopying, and maintaining stock of routine supplies.
We want our organization to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognize staff through Star and Team of the Month, colleague recognition – a note of thanks, Managers Awards, Shining Stars, and Service Awards. We support the Making Every Contact Count approach to behavior change in the promotion of health and wellbeing of individuals and communities. We recruit for values and 'Together we are North Tees & Hartlepool.'
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