We are recruiting for a Team Manager to be responsible for leading the Quality Assurance function, as well as the day-to-day management of the UK-based team. The successful candidate will coordinate, facilitate and monitor work to ensure optimum performance and efficiency, as well as ensuring customers receive fair outcomes by upholding and maintaining standards across all agents.
In addition to the day-to-day management, you will guide and mentor junior members of staff to ensure they meet the required standards as part of a team. Being able to adapt and co-ordinate a function based across multiple sites is crucial, as well as being able to travel abroad a few times a year.
The ideal candidate will have previously worked in a Team Leader/Management role, will have excellent telephone and written communication skills and the ability to take ownership of a situation.
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