Tees Esk and Wear Valleys NHS Foundation Trust
Come and join us! Are you a qualified practitioner with experience in mental health urgent care and interested in quality improvement and supporting staff? If so, the role of Duty Coordinator could be for you.
Main Duties of the Job
The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will involve offering clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, developing close working relationships with key stakeholders such as NEAS, monitoring the KPIs for the service, and implementing quality assurance measures within the organization. Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.
You will work as part of a passionate team dedicated to helping those in crisis, where no two days are the same. Professional registration within Mental Health, Social Care, or an Allied Professional with mental health experience is essential, and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.
About Us
This is a job where you can truly make a positive impact in the crisis services, enabling improved access to mental health care for the people within the community. You will need to be resilient, think on your feet, and adapt quickly to changing situations. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will have opportunities to develop new skills and take on new challenges.
Job Responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
* Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care Professionals' Council - HCPC (OT/Paramedics), or Social Work England registration (Social Worker).
* Post Grad Diploma willing to work towards and achieve within 2 years.
* Recognized Practice Supervisor and/or Practice Assessor, Clinical Educator, or equivalent. Must be achieved within 6 months.
* Post-graduate qualification in a relevant area.
Knowledge and Experience
* Minimum of 2 years clinical experience at Band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment.
* Understanding of relevant legislation (e.g., Mental Health Act, Mental Capacity Act).
* Clinical Risk Assessment and Management and its application in practice.
* Detailed understanding of Safeguarding and its application in practice.
* Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
* Evidence of Continuing Professional Development.
* Experience of working in an Urgent Care setting and understanding of acute mental illness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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