Job Description
A reputed company in North West London is looking for a Data Centre Engineer for their data centre team. The employee must have proper knowledge of server installation, ability to replace failed hardware components, re-seating network cards and testing cabling, performing regular checks for network activity
firewall status and display errors through LED alerts or system monitoring tools. The employee also requires to perform audit work for clients cabling and hardware and produce supporting documentation, work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies. The employee will be responsible for providing customer support to the large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Responsibilities
Installation of server, network and storage hardware with associated cabling/patching
Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
Perform audit work for clients cabling and hardware and produce supporting documentation
Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
Act as an access host for visitors of our clients to their Data Centres
Maintain a professional and disciplined approach at all times when working within client Data Centres
Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
Show competency with local policies and procedures of our third-party Data Centre providers
Ensure Data Centres are in a clean and presentable manor at all times
Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed
Out Of Hours Internally or by our Clients
Client Migrations (Smart Hands Requests)
Installation works for Managed Hosted clients
Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades
Personal Specification:
Must meet SC and BPSS security clearance vetting and approval requirements
Previous experience in a similar role
Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions
Well organized and self-motivated with the ability to work alone and as part of team
Excellent written and verbal communication skills
Full UK Driving License and personal car is essential for this position
Logical in your approach to troubleshooting, problem solving and fault diagnosis
Ability to take ownership of issues and following through to resolution
Willingness to learn with friendly, professional and flexible attitude
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