Customer Service Advisor based in Northampton, NN4 Offering £11.44 per hour - paid weekly, every Friday Full time, 37.5 hours per week with a large opportunity of overtime available Temporary on-going contract with the view to go perm. The Role: Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments Using multiple in-house systems to manage and record calls, update customer records and process customer requests. Triage calls to internal departments that align with the customers needs Providing exceptional customer service and aiming for a first time resolution Working in line with client SLA's and KPI's. Inhouse training will be provided for this role. The Person: Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls. A genuine passion and interest in customer services with the desire to provide exceptional customer service. Strong IT skills - you will be using upto 7 systems and must be comfortable and confident picking up and using various systems. Confidence in making decisions and using your own initiative. Willingness to learn and take onboard a new challenge Resilient and calm approach. All candidates must be able to pass a DBS check All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset. The Hours: Full Time, 37.5 hours per week Monday - Sunday, working 5 days out of 7 Shifts between 8am - 8pm on a rota basis All candidates must be FULLY flexible to work the above hours/days - this will be on a rota basis, you will not be able to select your working hours/days. The Location: Northampton, NN4 (ON-SITE) If this sounds like the role for you then please apply now The Recruitment Co is an equal opportunities employer CCNorthwest ADZN1_UKTJ