ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has delighted more than 2 million visitors from across the world and as we continue to build on the success of the London show, in many ways the journey is only just getting started!
This unique opportunity to join an already world-class team and an ambitious business where you can be part of something truly iconic. If you’d like to take your career to the next level, we’d love to hear from you!
See what audiences have been saying about the show here!
ROLE OVERVIEW:
This role will work with a peer-level group of three Security Operations Team Leaders to ensure the effective day-today
management and support of a dedicated team of contracted 24hr Control Room Operations staff.
Working primarily in the Control Room, the Security Shift Leaders will ensure that the Control Room team effectively
deliver all Control Room functions, including the fire-safety and CCTV Systems ‘housed’ in the Control Room, to ensure
a safe and secure 24/7 Arena at all times. Whilst the control room is staffed 24/7 these roles will only work primarily
8am to 8pm on non-show days and then to the end of shows on show dates. This is indicative of the role at this moment
but could be subject to change.
During show hours, the Security Operations Team Leader will work closely with the Arena Duty Manager, to ensure that
the Control Room team effectively undertakes all safety and security checking procedures, before, during and after a
‘show’ and respond to all requests for Control Room support, in the event of an incident.
This role will also assume the responsibility of a ‘Bronze’ control commander that primarily ensures that the Control
Room properly records all incidents, including all relevant documentation and CCTV footage as appropriate and in a
timely fashion.
This role will develop an understanding of our security control systems, currently Accredit-Solutions and We-Track.
KEY ROLES AND RESPONSIBILITIES:
Team Leader Responsibilities
• Lead, manage and support a small team of Control Room Operations staff, to ensure the effective daily delivery of
Control Room operations, including fire-safety and security system provision, in addition to supporting the Security
Provider with all relevant staff management procedures.
• In collaboration with the wider Visitor Operations management team, ensure that all Control Room procedures,
related to the security of the Arena 24/7 are always implemented and maintained effectively.
• During show, work closely with the Arena Duty Manager, to manage the delivery of a safe and secure Arena and
ensure that all audience security and safety checking procedures, before, during and after shows are followed
effectively by the Control Room and wider Security team.
• Support the Security Operations Manager with the effective implementation of the Security Delivery Plan and further
identify any further ongoing improvements that support an improved delivery of Control Room functions.
• Ensure that the Control Room remains effectively staffed at all times working with our contractor to understand
their deployment roster on a weekly basis.
In collaboration with the Security Provider undertake periodic performance reviews, to ensure that staff feel
supported and are performing to the best of their ability.
• Ensure that all staff performance management issues are reported to both the Security Operations Manager and
the Security Provider to ensure that issues are dealt with effectively and in a timely fashion.
• Ensure that lost property recording/ disposal and staff accreditation procedures are effectively completed to the
highest standards, in a timely fashion, so that all issues can be dealt with in a supportive, effective and timely
fashion.
• Ensure the timely reporting of illegal confiscated objects with the police and ensure correct disposal with them.
• Further support the Security Operations Manager with the drafting of reports and other administrative tasks as
requested.
• You will have responsibility for certain budgets relevant to the Control Room and as directed by the Security
Operations Manager.
• During an incident, take responsibility for being a Bronze Commander, supporting the Arena Duty Manager
throughout the duration and to conclusion of an incident.
• Ensure that during an incident, all Incident Control Procedures are followed by the Control Room team, including
the drafting of Incident Reports, CTTV recording procedures, as requested by the Arena Duty Manager; for the
compilation of Day Pack Folders.
• Ensure that the Control Room communicates effectively including with all internal and external stakeholders,
which may include key members of staff and the emergency services in the event of a serious incident.
Compliance and Training Responsibilities
• Ensure that all Control Room staff are effectively trained in the delivery of all Control Room based safety and
security systems, including the Fire Panel and CCTV Camera operations.
• In collaboration with the Contract Security Provider, ensure that all training records and mandatory SIA licenses
are effectively recorded and remain ‘in-date’ at all times.
• Ensure that all compliance procedures are followed by Control Room staff with regards to the use of CCTV Systems,
including the recording and dissemination of footage and these activities remain within the provision of the General
Data Protection Regulation (GDPR).
• Act as a coach for all Control Room staff, to support them with ongoing development as new procedures are
implemented into the Control Room.
Communication and Stakeholder Responsibilities
• You must have strong written and verbal communication skills, alongside the ability to use relevant computer
software programmes to draft relevant departmental and incident reports in a timely fashion.
• Possess strong internal stakeholder skills that encourage strong working relationships, particularly with key
colleagues who support critical systems in the Control Room.
• Possess strong stakeholder skills with a view to adopt a ‘partnership’ approach, with all third-party contract
providers, that encourages a strong set of working relationships and a collaborative approach at all times.
ABOUT YOU:
• You will have a strong understanding of the functions delivered by a Control Room and how those functions
support the safety and security of an Arena environment.
• The ability to support the Security Operations Manager with managing agreed KPI’s with the Security Contract
Provider, to ensure an effective and compliant 24hr Control Room environment at all times.
• Possess strong stakeholder skills, with the ability to support a ‘partnership’ approach, when working with all
third-party contract providers.
• A strong understanding of relevant SIA licenses required to maintain compliance standards and relevant security
legislation for a 24hr Security Control Room environment.
• A strong understanding of the challenges involved with managing, supporting and rostering a dedicated 24hr
Control Room team.
• Experience of working in an environment with audiences, ABBA Arena welcomes 3000 visitors per show.
It is desirable that you have an NVQ3 or that you are able to demonstrate equivalent work-related experience to
effectively undertake the role of a Security Shift Leader.
• A passion for working with audiences and for keeping those around you safe and secure.
• The ability to remain calm and decisive during an incident and to be able to assume the responsibility of a Bronze Commander.
WHAT’S IN IT FOR YOU:
• The opportunity to be part of a revolutionary concert
• Competitive salary and bonus scheme
• 6% matching pension contributions
• 10 complimentary tickets to the show every year and discounted
DIVERSITY AND INCLUSION STATEMENT
Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application.