We are currently seeking a motivated, enthusiastic, and reliable e-commerce assistant to join our busy team. You will be responsible for processing sales made via our website & third-party partners and also for looking after our customers on a daily basis, offering support, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be a self-motivated team player, persistent, and knowledgeable, with a friendly can-do attitude.
Key responsibilities for the e-commerce Coordinator will include:
* Processing of tyre fittings received via our third-party partners, organising diary bookings and liaising with customers and partners.
* Processing of tyre sales received on our website from receipt through to organising delivery of the tyres and keeping our 39 centres up to date with their latest bookings.
* Interacting with customers on the phone, email, and internet in a professional and friendly manner.
* Interacting with our suppliers and partners by phone and email in a professional and friendly manner.
* Answering customers' questions about our products or company, meeting their needs and exceeding their expectations.
* Initiating return tyres and collections, from start to end of the process.
* Invoice query checks and sign-off.
* Updating our in-house order and CRM system with the latest progress of an order, order amendments, and new orders.
* Ensuring processes are followed to the highest standard.
* Supporting other team members as needed.
In order to be successful in the role of an e-commerce Coordinator you must have:
* Previous customer service and administration experience.
* Excellent verbal and written communication skills.
* Excellent organisational abilities and time management skills.
* Ability to manage your own workload and have good attention to detail.
* Competent user of MS Office products, particularly Word, Excel, and Outlook.
* Adaptable, confident, and reliable.
* Ability to prioritise workload.
* Ensure processes are followed.
Job Type: Full-time
Pay: £24,000.00 per year
Schedule:
* Monday to Friday
* Weekend availability
Education:
* Bachelor's (preferred)
Experience:
* Digital marketing: 1 year (preferred)
* Marketing: 1 year (preferred)
Work Location: In person
Reference ID: TN1812
#J-18808-Ljbffr