Join our dynamic Supply Operations Team within the Superintendent Fleet Maintenance area of In-Service Submarines and become a crucial part of the Customer Liaison Team, providing essential support to operational submarines. In this pivotal role, you'll be at the heart of demand progression, customer support, and supplier management, ensuring the timely provision of materials critical for operational success. This is a fast-paced, agile, and dynamic position where your leadership, stakeholder relationship, and decision-making skills will be put to the test. You'll thrive on collaboration, working closely with other SDA/DE&S Delivery teams to support your customers effectively. We are committed to your professional growth, offering opportunities for training and on-the-job learning to ensure you deliver top-notch service. Your keen eye for detail, agility, and data management skills will be indispensable in this role. At the SDA, we champion flexible ways of working. Regular in-person attendance in our Clyde offices is required for a minimum of four days per week, to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. There may be a requirement for increased attendance during peak operational periods. Due to security requirements, this position is reserved for UK Nationals only. What youll be doing Supporting the day-to-day management of the delivery of In-service support within Customer Liaison Team in Supply Operations, according to customer requirements, delivery plans and support solutions with a focus on supporting time critical provision of materials. Contributing to the management of risks, issues, and dependencies, communicating changes with stakeholders. Supporting the monitoring, analysing and interpretation of data to identify trends, risks, and issues. Contributing to the creation of service delivery plans and delivery approaches. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria : Experience of Stakeholder Management Experience of Delivering Customer Service Proficiency in use of Microsoft 365 (Outlook, word, Excel, Teams) In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Stakeholder Management Awareness level Continuous Improvement to Optimise Support Awareness level Delivering at pace CSBC2 Leadership CSBC2 Benefits Alongside your salary of 28,700, Ministry of Defence contributes 8,314 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 25 days annual leave 1 day a year up to 30 days, 8 bank holidays and a day off for the Kings birthday Flexible and hybrid working options Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether youre looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here youll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know. LI-Hybrid Further Information Candidate Information Pack: http://bit.ly/SDACandidate-Information-Pack Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions Things you need to know Selection process details Your application will go through the following stages of assessment: Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .