Job Description
At our Teconnex UK site, we now require a logistics, customer service specialist to support our customers in a demanding and fast-paced role. This role is fixed for 18 months to cover a maternity leave.
Working as part of a busy Logistics Team, this role will actively support our customers, ensuring their expectations are exceeded through clear and precise communication.
As a customer-facing role, it is crucial to create and develop existing good relations with customer contacts, pro-actively addressing risks to delivery performance and other customer metrics, continually improving the customer experience with Teconnex.
The role demands a person who can effectively coordinate data and information between internal stakeholders in Production, Sales, Planning, and Dispatch, to deliver accurate responses to customers and eliminate the risk of potential escalations.
Tasks will include managing and maintaining data in a range of customer-specific systems, e.g., Portals, Customer Surveys, and Spreadsheets, to ensure they are updated timely and accurately, feeding back short-term schedule changes, operational notifications, alerts, and customer evaluation data.
This role will also coordinate the receipt, evaluation, and modifications to customer delivery forecasts onto the Teconnex ERP business system, working closely with our Quality and Production teams to ensure our customer scorecards are in line with Teconnex KPIs.
Key Responsibilities
* Develop a relationship with customers and internal production and shipping to improve external communication.
* Analyse and process customer schedules for short-term changes and long-term forecasts.
* Maintain all customer system data (Covisint, SupplyOn, Sterling).
* Monitor customer receipt data against shipment records.
* Analyse customer scorecard data, review, and challenge where appropriate.
* Ensure accurate Sales Order input for assigned Customer Accounts and develop partnerships with customers.
* Follow up on Production Plans for assigned Customer Accounts and ensure the status is communicated to each customer on progress.
* Address changes to processes and seek more effective ways of managing the transactions from order to delivery.
About You
* A background working within a manufacturing environment, with time spent in logistics and customer services.
* Experience of daily usage of an ERP system; knowledge of Epicor would be advantageous.
* Experience with EDI would be advantageous.
* Continuous improvement experience.
* Ability to manage customer relationships and provide an effective seamless service.
* Lean process improvements would be desirable.
* Methodical and customer-centric.
This is an opportunity to make a difference for 18 months to our supply chain and customer services.
Please ensure that you have the right to work in the UK when applying.
No agencies please; only direct applications are acceptable.
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