R48748 Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Norwich)
Apply locations TH John Lewis Norwich
Time type: Full time
Posted on: Posted 2 Days Ago
Design Your Future at PVH
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010.
About THE ROLE
The Concession Manager plays a key role in achieving our standards. They lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
Responsibilities include:
* Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
* Identifying opportunities and collaborating with others to grow the business or improve performance.
* Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
* Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
* Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed.
* Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
* Analyzing store level reports and creating action plans to improve results.
* Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
* Set challenging but attainable goals with an emphasis on service quality and customer satisfaction.
* Coordinate appropriate action plans while considering consequences and budget decisions.
* Communicating with staff daily on individual sales goals, and other key performance indicators.
* Assist in the recruitment, interviewing, hiring, and orientation processes.
* Own the training and development of employees.
* Provide training and coaching for Employees and ensure that it is appropriately documented.
About YOU
* Extensive experience in connecting to consumers in a brand retailer is essential.
* Experience with retail operations, budgeting, planning, sales, and people management.
* Previous people management experience and ability to resolve conflict.
* Effective communicator with the ability to cultivate belonging.
* Collaborate to win and recognize the contributions of others.
* Courageous in giving feedback that promotes positive behavioral change.
* Adapt fast and work with pace.
* Energetic and inspire trust showing a clear presence on the shop floor.
About WHAT WE OFFER
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates. That is why we are committed to providing a competitive and comprehensive benefits program.
PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life.
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