Woodgreen are looking for a Pet Matching Officer to join our Cats and Small Pets team to facilitate the swift and successful placement of cats and small pets into suitable permanent or foster homes while providing exceptional customer service and support to both adopters and foster carers.
Responsible for overseeing current cases and ensuring rapid and appropriate outcomes our Pet Matching Officers will;
* Efficiently match cats and small pets with suitable permanent or foster homes taking into account individual needs, personalities and adopter or fosterer lifestyles.
* Assess foster carers, customer and pet needs during the matching process to ensure successful placements and provide tailored support.
* Develop and implement rehoming strategies for any long term or high need cats or small pets, considering their individual needs and characteristics to swiftly get them in to appropriate homes.
* Collaborate with other departments and teams within the organization to ensure effective foster and rehoming outcomes.
* Work with our Intake & Rehoming Specialist where care, behaviour or veterinary support is required.
By providing exceptional customer service to pet seekers and foster carers they will create a welcoming and engaging environment handling general enquiries and resolving issues effectively ensuring accuracy, data privacy and confidentiality at all times.
In return you will receive a starting salary of £23,400 - £24,826 per annum, depending on experience, which will be complemented by;
* 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
* Up to 8% employer pension contributions
* Support towards healthcare costs (cashplan)
* Free access to Headspace
* Life assurance (4x salary)
* Benefits hub - exclusive discounts on popular brands
* 25% discount in our charity shops
This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.