Single Point of Access Practitioner INTERNAL ONLY
The post-holder works as an expert clinical practitioner and is responsible for the delivery of patient-focused programmes of care. The post holder will provide real-time triage and collect information from GPs, ED, and Ambulance Paramedics to ensure the patient is referred onto the correct pathway with internal and external stakeholders through the provision of accurate reporting, including situation reporting and escalation management systems.
Main Duties of the Job
The SPOA Practitioner will fulfil their role through the following means:
* Effective patient history taking and triage of conditions
* Understanding of patient pathways
* Clinical Practice
* Leadership
* Quality and Risk
About Us
At the Royal Berkshire NHS Foundation Trust, we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision: "Working together to provide outstanding care for our community." Royal Berkshire Hospital has been rated 'Good' following our recent CQC inspection and is committed to delivering high-quality care to our patients, driven through our core values: Compassionate, Aspirational, Resourceful, Excellent.
Job Responsibilities
Single Point of Access Practitioner
* Proficiently triage patient conditions through a referral process and ensure the correct admission/admission avoidance pathway is followed, maintaining the best patient experience, often involving complex, sensitive patient information.
* Have a clear understanding of the ED 4-hour standard and how the SPOA can support this.
* Communicate effectively with ED, GPs, and departments to ensure collaborative working, conveying complex, clinical, and confidential information.
* Take appropriate action relating to complaints and incidents, effectively managing them.
* Be a competent leader who embraces change and can demonstrate support during times of transition, including supporting the team to expand knowledge and confidence within the SPOA team.
* Act as Senior SPOA coordinator if required.
* Assume direct responsibility for safe and effective triage of patients referred to the Trust through a Netcall system.
* Communicate with relevant internal and external stakeholders to ensure patients are seen in a timely manner through the correct clinical pathway.
* Be competent in, or have an understanding of, EPR and its use within a patient’s journey.
* Work closely with the Site Team to understand flow.
* Support senior colleagues across a spectrum of general and operational management issues aimed at managing overall acute medical admission pathways and help support patient flow and admission avoidance.
* Attend areas and liaise with clinical and departmental areas across the Trust frequently throughout the shift.
* Optimize the use of the SPOA pathways and their future development.
Key Responsibilities
1. Facilitate the correct pathway for medical patients referred within the major principles of the Trust and national policies and guidance.
2. Establish an effective working relationship with Pathway teams to ensure collection of accurate information regarding capacity/availability throughout the shift.
3. Liaise with the ED team throughout the shift to assess departmental capacity and initiate escalation processes where required, assessing and pulling patients alongside the Medical Registrar to ensure ED has increased capacity and flow.
4. Attend daily operational meetings to communicate capacity issues, such as the number of available beds and predicted discharges.
5. Liaise closely with ward colleagues to ensure all measures are taken to provide beds for the admission of emergency patients in a timely manner to prevent ED breaches.
6. Assist in establishing monitoring systems to highlight reasons for bed shortages.
7. Maintain concentration levels for systems interrogation, assessing bed capacity, and analyzing research papers.
8. Assess clinical expertise to understand and assertively advise, assessing referrals and care collaboratively to provide potential de-escalation of situations and best clinical pathway options.
Person Specification
Registered Nurse/Registered Paramedic
* Registered Nurse/Registered Paramedic Band 7
* 1 Year as a Band 7
* Qualification in patient history taking
* Experience of successful Change Management
* Demonstrates ability to think laterally, creatively, and innovatively
Education
* Educated to a minimum of 1st degree level or able to demonstrate evidence of working towards this.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr