Employee Support Officer (HR Admin) (7427)
Permanent contract | full-time 37 hours per week | £27,711 to £30,060 per annum (Grade F) | County Hall, Norwich
Employee Support Officer
The EducationHR function provides a range of professional HR services, on a traded basis, to educational establishments within and outside Norfolk. Services include HR Consultancy, HR administration, a framework of policy, procedures and written guidance and resourcing support (e.g. recruitment advertising, supply teacher register).
The Support Officer post sits within the HR Administration team within EducationHR and forms part of the traded HR service to schools and academies. In this role, you will be responsible for the delivery of HR Administration services to specified customers and some statutory functions on behalf of Norfolk County Council.
We are looking for a dedicated and customer-focused individual to join our team, primarily to deliver HR administration support to school and academy customers. This is a fast-paced area, working to tight deadlines with high volumes of work. Ensuring attention to detail and excellent customer service are essential.
Some Of The Key Duties Are As Follows:
* Validation of information provided by customers, input into the HR and Payroll system and the generation of employment contract documentation.
* Development and maintenance of strong relationships with customers at an operational level.
* Delivery of a high-quality HR administrative support service to an allocation of schools and academies by operating HR administrative and payroll processes to ensure effective delivery of service.
* Liaising with customers on a daily basis to give guidance and support to ensure their contractual requirements are delivered.
* Be responsible for accurate and timely data input into specialised IT systems.
* Support any data cleansing activities that might be required to address data irregularities, errors or omissions.
* To ensure correct procedures are applied and appropriate guidance is given to managers and employees in relation to those procedures.
We are looking for someone who enjoys a positive team approach, is solution-focused, and able to respond quickly and effectively to new issues. You must be skilled in accessing information from a variety of electronic systems and be able to adapt to new systems. Training will be given on Oracle (HR and Payroll system) and other customer contact procedures.
You should demonstrate an appetite for continuous learning and delivering excellent customer service. You will have a key role in the delivery of a value for money, quality service that supports the wider Educator HR role of enabling schools to deliver the highest quality of education to children and young people.
Training appropriate to the role will be provided, particularly in relation to the Oracle HR and Payroll system and other service delivery systems.
Benefits of working for Norfolk County Council:
* Competitive salary
* Generous holiday entitlement with the ability to buy and sell leave
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part-time, remote and hybrid working – dependent on your job role and business need.
* Financial benefits such as:
o ‘Norfolk Rewards’ employee discount programme
o A Blue Light card for Fire Service and Social Care Workers
o Relocation expenses (where applicable)
o An advance of your expenses if you travel for work
o Local Government Pension Scheme with generous employer contribution
o A payment if you refer someone you know to a hard-to-fill job.
Closing date: 19 February 2025
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