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Governance & Risk Manager
location_on Manchester or London 02/03/2025
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary £54,732 (Manchester) / £58,016 (London)
Contractual hours 36
Basis Full Time
Job category/type Information Governance & Insurance
Date posted 12/02/2025
Job reference REQ000121
Job description
Closing date: 2 March 2025
Interview dates: Thursday 20 March 2025 (Manchester) / Thursday 27 March 2025 (London)
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
With offices in the centre of Manchester and Westminster, we employ 600 people across both sites, with the majority based in Manchester. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The Governance and Risk Manager will report to the Chief of Staff and join a small, friendly and enthusiastic team, working closely with the Ombudsman, Chief Executive Officer, and the PHSO Board.
The role:
* Manage and develop robust processes to ensure that agendas, papers, minutes and actions are prepared and issued within required timelines.
* Manage the development of PHSO’s governance framework including drafting and reviewing of terms of reference and leading on key governance projects as appropriate.
* Assist the Chief of Staff in managing the governance working relationships with the Ombudsman, Committee chairs, Chief Executive, Board Members, Executive Team and auditors, ensuring a high standard of service.
* Facilitate risk management discussions with senior colleagues across PHSO.
* Manage, coach and mentor a small team of governance and risk management professionals.
The successful applicant will have:
* Experience of managing people in a fast-paced environment and through change.
* Experience of managing and developing systems and processes to aid the smooth running of a governance function.
* Experience of negotiating and influencing at a senior level, and building a network of contacts outside of direct working relationships.
* A relevant qualification or comparable professional experience.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
* Asian, Black, Mixed Ethnicity or another ethnic background.
* Disabled.
* LGBTQ.
Benefits:
* Civil Service Pension scheme.
* 32.5 days annual leave.
* Hybrid working: 40 percent office based.
* Flexible working.
* Access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors.
* Comprehensive learning and development programme.
* Employee discount scheme across hundreds of retailers.
* Bicycle loan scheme.
* Season ticket loan.
* Gym membership subsidy.
* Paid for professional memberships.
* Eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
* An anonymised shortlisting process to make sure it is fair and unbiased.
* Monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels.
* Providing wellbeing support and opportunities for personal and professional development for all colleagues.
* Creating spaces for connection and engagement through our employee network groups and social clubs.
* Engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then this is the opportunity for you.
If you would like to learn more about the role, please contact Maria Mansfeld, Chief of Staff, at maria.mansfeld@ombudsman.org.uk
Interviews will be held onsite.
Please note that we don’t offer feedback at application stage.
We do not accept CVs. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
No agencies. Applications from individuals only.
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