Contents Location About the job Benefits Things you need to know Apply and further information Location Croydon, Glasgow, Liverpool, Manchester, Sheffield About the job Job summary The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm. The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change. Within DDaT, the Data Services and Analytics (DSA) team drives innovative uses of Home Office data and hosts one of the most advanced government data analytics centres. We lead in the appropriate use of data and analytics to deliver intelligent services, improve decision-making, and support policy and operations. DSA collaborates across Home Office areas, including borders, visas, passports, policing, and national security, working with some of the largest and most diverse datasets to support critical national initiatives. Our team, a diverse mix of technical and non-technical professionals, serves as the department's data expertise hub. We offer structured learning, mentoring, and feedback to support professional growth. We embrace diversity and inclusion to ensure we represent the public we serve, and we are passionate about fair treatment and the wellbeing of our colleagues as part of our ambitions to be a brilliant Civil Service. DSA is geographically spread across four primary locations (Croydon, Manchester, Liverpool and Sheffield) with most staff working in line with the Departments hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). You will need to agree a base location of either Croydon, Manchester, Sheffield, Liverpool OR Glasgow, and there will be a requirement for occasional travel to other locations. Job description This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As a Lead Service Manager, you will be a key decision maker and liaise with the most senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology. As a Lead Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations. You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. You will also engage with wider teams and stakeholders to manage opportunities, risks and escalations, ensuring the quality of the service being delivered meets the business needs. Your main day to day responsibilities will be: Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities Identifying, managing and escalating service risks appropriately. Person specification Please note that this role requires Security Clearance, which would normally need 5 years UK residency in the past 5 years. Essential Skills Youll have a demonstrable passion for Service Management, with the following skills or extensive experience in: The application of Service Management and agile methodologies and models across a range of services within varying environments Applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required Taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend. SFIA capability framework Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all IT Operations levels in the Home Office. This is a link to the capability framework: SFIA 9 skills directory AZ English We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. SFIA levels of responsibility Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below. SFIA Technical Skills The essential technical skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework. Please see below for the relevant skills required for your role. Technical skills We'll assess you against these technical skills during the selection process: Specialist Advice (TECH) level 3 Financial Management (FMIT) level 4 Risk Management (BURM) - level 4 Delivery and Operation Service Level Management (SLMO) level 4 Relationships and Engagement Supplier Management (SUPP) - level 3 Stakeholder Relationship Management (RLMT) level 4 Benefits Alongside your salary of £60,300, Home Office contributes £17,468 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Recruitment and Retention Allowance (RRA) This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a RRA of up to £11,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in-line with departmental priorities and could be reduced or withdrawn at any time. Why work for us A highly competitive pension with an employer contribution of 28.97% 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the Kings Birthday. Flexible working options to enable you to achieve the work life balance that is right for you including; Full time, part-time, flexi time, compressed hours and job sharing. A hybrid working model of a minimum 60% of your contracted hours in the workplace and 40% remote. Training and development opportunities tailored to your role, including access to technical and professional accreditations. Access to funded qualifications (subject to approval) A capability allowance reviewed annually. A culture encouraging inclusion and diversity. Enhanced parental leave schemes. Annual performance-based bonus and recognition awards. This link is to a short guide to employee benefits: Benefits - Home Office Careers Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. As part of the application process you will be asked to complete a CV and 1000 word personal statement. Further details around what this will entail are listed on the application form. Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples. Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. (Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected) Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism, copying, and generating of examples/ answers from internet sources including Artificial intelligence. If detected, the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants. Sift Stage The sift will be held on the CV and Personal Statement. Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirements. In the event of a high number of applications, the sift will be conducted on the Personal Statement. Interview Stage Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions. Sift and interview dates Sift will be conducted week commencing 27 / 01/2025 Interviews will be held week commencing 10 / 02/2025. (Subject to the Panels operational requirements/priorities) Interviews will be conducted remotely via MS Teams. We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. Reserve list A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position. Job offers to this post are made on the basis of merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills. Further information In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity. You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting Visa sponsorship We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas. Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via HOrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : AC Recruitment Team Email : acrecruitmenthomeoffice.gov.uk Recruitment team Email : HOrecruitment.grscabinetoffice.gov.uk Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRScabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. Attachments candidate_information_v12_December_2024 Opens in new window (pdf, 658kB) Pre-employment Checking - Document Requirements (V14) 12-08-2024 (5) Opens in new window (pdf, 464kB) Share this page Print Email Facebook Twitter LinkedIn GMail