Job Description We are seeking a proactive and efficient Administrator to join our fast-paced Business Support Team. As a key member of our team, you will play a vital role in ensuring the operational functions run smoothly, supporting both internal staff and external stakeholders. W hat you will be doing: Support surveyors with essential administrative tasks, ensuring smooth processing of incoming cases and timely resolution. Manage both internal and external emails professionally and efficiently, ensuring quick responses. Set up new lenders and service types in the system, ensuring all relevant departments are notified. Onboard new surveyors, keeping systems updated for optimal efficiency. Address new build queries and update exposure counts as needed. Handle both internal and external telephone calls with professionalism and attention to detail. Consistently deliver exceptional service and ensure service excellence in every task. Experience & Skills you have that will set you up for success: Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Strong organisational skills and attention to detail Ability to manage multiple tasks and priorities in a fast-paced environment. Previous experience in an administrative or support role is preferred. Benefits you'll enjoy Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Employee assistance programme 7 days per week Perks at Work – Discounts on products and services inc electrical & Travel. Group Life Assurance Scheme & Pension. Option to purchase additional holiday. Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00353